2. Payment Options… we accept 2 methods of payment “Direct Deposit into our Bank Account” or via credit card through “PayPal”. If you are paying by “Direct Deposit” our bank account details are available at “Checkout”. Please make sure when you make your deposit that you enter your name in the reference field and send an email confirming that your payment has been made.
If you are paying via “PayPal” your payment should come through directly to us and a “Confirmation of Payment” email will be sent to you.
For more information go to www.paypal.com.au If full payment is not received within 7 days of checkout confirmation we reserve the right to cancel the order.

3. International Customers… if you are an “International” customer you will only be able to make your payment via PayPal. Please make sure your payment is in AUD (Australian Dollars).
However, you will have to email us for a quote for shipping - the prices quoted on our website are for Australia only. Payment “Direct into our Bank Account” is not available.

4. Postage, Packing and Delivery … we do not make any charges other than those stated on the final order page of the checkout. You have the choice of “AusPOST Parcel Post” or “AusPOST Express Post Parcel”. These prices apply for delivery within Australia only. If you are an “International” customer you will have to contact me via email for a cost for shipping. There is also an area where you can “Add comments about your order” please use this if you need to give us more information.

5. Reaching Us … please email any enquires to info@thecrystalpath.com.au or you can use the direct link on our “Contact Us” page. Our phone number is 0409445992 during business hours.

6. Privacy Policy … we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Privacy Act. We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service.
We will never sell or trade your personal information. (See Information link on Home Page for full details)

7. Prices and Descriptions … we endeavour to keep all prices, descriptions and pictures of products up to date and as accurate as possible. However we cannot be held liable for any errors/omissions that may occur. Prices are subject to change without notice, all prices include GST are listed in AUD (Australian Dollars).

8. Despatch … we endeavour to despatch your order within three to five (3 to 5) working days. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below. If for any reason we cannot ship within that timescale you will receive an email offering either another timescale for delivery or a full refund with no questions asked.

9. To Cancel an Order… you must notify us, via email, within 24 hours of sending your order to us, of any alterations you wish to make or any cancellation.

10. Non-acceptance of an Order … may be the result of one of the following:
a. The product you ordered was unavailable from stock
b. Our inability to obtain authorization for your payment
c. The identification of a pricing or product description error

11. Exchange or Returns … we will accept exchange/return of an item if we are notified within 48 hours from when the goods are received by you. Exchange/return will only be accepted if you are issued with an “Exchange/Refund Authorisation” number. Please note: that you will be responsible for the costs of returning the items to us. You may exchange for an item of equal value or request a refund of the purchase price if the item is received by us undamaged in the original packaging within 15 days of receipt. If a refund is authorized - you will be paid in the same form originally used for your purchase within three weeks of our receiving your return. A restocking fee of 15% may be charged on returns.

12. We Reserve the Right … to ban any customer based upon, use of profanity, excessive returns, tampering with goods or website or any other activity we deem inappropriate.

13. You Warrant… that the “User Information” which you are required to provide when you register as a “User” is true, accurate, current and complete in all respects; and that you agree to notify us immediately of any changes to the “User Information”. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

14. Our Rights… We reserve the right to: modify or withdraw, temporarily or permanently, the Web site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party in any way. Your continued use of the Web site (or any part thereof) following such changes shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether any “Terms and Conditions of Use” have changed. If you do not agree to any changes to the “Terms and Conditions of Use” then you must immediately stop using the Web site.

15. Liability and Guarantee… our liability on any purchase is limited to and cannot exceed the purchase price. Any breakages, shortages or damages must be reported within 48 hours of receipt. We guarantee your satisfaction. All our products come with a 15 day guarantee.

16. Terms and Conditions… use of this Website is subject to the “Terms and Conditions of Use”. The Crystal Path reserves the right to amend the “Terms and Conditions of Use” at any time with out notice.

17. Copyright… this Website is owned and operated by The Crystal Path. This Website is the copyright property of The Crystal Path. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from The Crystal Path. .