2. Postage, Packing and Delivery … we do not make any charges other than those stated on the final order page of the checkout. You have the choice of “AusPOST Parcel Post” or “AusPOST Express Post Parcel”. These prices apply for delivery within Australia only. If you are an “International” customer you will have to contact me via email for a cost for shipping. There is also an area where you can “Add comments about your order” please use this if you need to give us more information.

3. International Customers … if you are an “International” customer you will only be able to make your payment via PayPal. Please make sure your payment is in AUD (Australian Dollars). However, you will have to email us for a quote for shipping the prices quoted on our website are for Australia only.
Payment “Direct into our Bank Account” is not available.

4. Despatch … we endeavour to despatch your order within three to five (3 to 5) working days. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below. If for any reason we cannot ship within that timescale you will receive an email offering either another timescale for delivery or a full refund with no questions asked.

5. To Cancel an Order … you must notify us, via email, within 24 hours of sending your order to us, of any alterations you wish to make or any cancellation.

6. Non-acceptance of an Order … may be the result of one of the following:
a. The product you ordered was unavailable from stock
b. Our inability to obtain authorisation for your payment
c. The identification of a pricing or product description error

7. Liability and Guarantee … our liability on any purchase is limited to and cannot exceed the purchase price. Any breakages, shortages or damages must be reported within 48 hours of receipt. We guarantee your satisfaction. All our products come with a 15 day guarantee.

8. Exchange or Returns … we will accept exchange/return of an item if we are notified within 48 hours from when the goods are received by you.
Exchange/return will only be accepted if you are issued with an “Exchange/Refund Authorisation” number. Please note: that you will be responsible for the costs of returning the items to us. You may exchange for an item of equal value or request a refund of the purchase price - if the item is received by us undamaged in the original packaging within 15 days of receipt. If a refund is authorized - you will be paid in the same form originally used for your purchase within three weeks of our receiving your return. A restocking fee of 15% may be charged on returns .